Questionnaire

integration new phone system to FixDigital CRM

Connect new phone system to fixdigital CRM for handle incoming calls.
Integration
The module is designed to handle incoming calls. The module allows:

get call list by phone number;
incoming call callback;
answered incoming call callback;
click to call.

How we work with other systems
Process: Get call list by phone number
CRM call CallCenter API method for get call list.
Authorization:
– username
– password
Security:
Based on IP address
Request:
We need access to the database for direct requests.
Example:

SQL: “(SELECT `time`, `ext`, `number`, `duration`, `filename`, `incoming` FROM
`{$outgoingCallsTableName}` %s) WHERE `number` = {$phoneInSearchFormat}”

`time` – Time to call
`ext` – Phone extension
`number` – Call number
`duration` – Call duration
`filename` – Call Record Path

: Request URL to Fixdigital for Incoming and Answered calls

%https://wss-crm.fixdigital.co.il/webservice.php?crmname=%сrmname

.сrmname% – Dynamic name. Unique for client%

:Parameters for Incoming call

operation: incomingCall – Incoming call

sExt: 12345 – Short telephone number (Phone extension)

sNumber: 033004772 – Incoming call number

ClientId: 3 – Client ID (optionali)

response: {"success":true,"result":[]}

:Example

=https://wss-crm.fixdigital.co.il/webservice.php?crmname

fixcrm?operation=incomingCall&sExt=12345&sNumber=033004772&ClientId=3

:Parameters for Answered call

operation: incomingCallAnswered – Answered incoming call

sExt: 12345 – Short telephone number (Phone extension)

sNumber: 033004772 – Incoming call number

ClientId: 3 – Client ID (optional)

:response

{[]:"success":true,"result"}

:Example

=https://wss-crm.fixdigital.co.il/webservice.php?crmname

fixcrm?operation=incomingCallAnswered&sExt=12345&sNumber=033004772&ClientId=3

:Process Click to call

CRM send request to CallCenter for call request

:Authorization

username –

password –

:Security

Based on IP address

:Request

=http://199.203.227.132/dialer/sodialer.php:6560?sExt=&sNumber=&ClientId

:Parameters

.ClientId: 0 – Client ID

.sExt: 12345 – Short telephone number (Phone extension)

sNumber: 033004772 – Number for Call

:Return

{[]:"success":true,"result"}

:Example

http://199.203.227.132/dialer/sodialer.php:6560?sExt=12345&sNumber=033004772&ClientId=0

:Please write how we can

Get call list by phone number

_______________________________________________________________________ : Request

___________________________________________________________________ : Parameters
_______________________________________________________________________ : Return
______________________________________________________________________ : Example

Send Incoming call

_______________________________________________________________________ : Request

___________________________________________________________________ : Paramete
_______________________________________________________________________ : Return
______________________________________________________________________ : Example

Send answered incoming call

_______________________________________________________________________ : Request

Get request for call to client

_______________________________________________________________________ : Request

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